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Refunds & Returns

Last updated: April 12, 2026

At The Daily Crunch, we take pride in the quality of our produce. We want every snack to be perfect.

Our Quality Guarantee

If your order arrives damaged, wilted, or not as described, we will make it right. This is our promise.

What We Cover

  • Quality issues: Vegetables that don’t meet our “Crunch Standard” upon arrival (e.g., wilting or bruising)
  • Damaged packaging: Compromised boxes or leaked dip containers
  • Incorrect orders: Wrong box type or quantity delivered
  • Delivery delay: Orders that arrive significantly outside our midday window without prior notice

What We Don’t Cover

  • Change of mind after delivery
  • Dissatisfaction with natural variation in produce (e.g., specific vegetable shapes)
  • Products not refrigerated promptly after delivery
  • Products consumed before a complaint is raised

How to Report an Issue

Time Limit

Please contact us within 2 hours of delivery for quality issues. Since we source and deliver fresh daily, we need to know immediately if something isn’t right.

What to Include

  1. Your order number or name
  2. Photos of the issue
  3. Brief description of the problem

Contact

Resolution Options

Depending on the nature of the issue, we may offer:

Replacement

  • A replacement box or platter delivered at the next available window
  • Priority scheduling for team events

Full Refund

  • Credited to your original payment method
  • Processed within 5 business days

Partial Credit

  • For minor issues that don’t warrant full replacement
  • Applied to your next order

Cancellations

Before Preparation (Before 5am)

Orders can be cancelled for a full refund if the cancellation request is received before our 5am market run on the day of delivery.

After Preparation

Once our market run is complete and prep has started (post-5am), cancellation is not possible due to the perishable and bespoke nature of our box preparation.

Failed Deliveries

If delivery fails due to an incorrect address or restricted access provided by you, we cannot offer a full refund. A redelivery fee may apply.

Contact Us

For any questions about refunds or returns:

We’re committed to resolving any issues to your complete satisfaction.